Resono

Your business, heard across India.

Multilingual AI phone agents that answer your calls 24x7, in your customer's language.

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On a call · Delhi02:14

सिलाई मशीन की कीमत क्या है?

What does the sewing machine cost?

Answered from your price list.

Your business can only have as many conversations as it has people.

  1. 7:40amAfter hours

    The call that comes in after six, on a Sunday, during festival week, and rings out.

    Answered at 7:40am, before anyone was in.

  2. 11:18amOne language

    The customer who calls in a language nobody on the desk speaks comfortably.

    Answered in Tamil, from the same price list.

  3. 1:06pmThe ceiling

    However good your team is, only so many calls fit into one person's day.

    All of them at once. Nobody waited.

  4. 5:12pmFollow-up

    Follow-up is repetitive, and hard to do consistently when it depends entirely on people.

    Every follow-up made by six, and written down.

Say it once. It says it every time.

Resono answers the calls that come in, 24x7, and makes the ones that should go out, in your words and your customer's language.

Listen to a call it made.

Three calls, end to end. A natural voice, not a phone menu, and replies that keep pace with the caller. Press play and judge for yourself.

Transcript

  1. AgentGood evening, क्या मेरी बात नीरू जी से हो रही है?
  2. Customerहां, हो रही है. आप कौन?
  3. Agentमैं Northwind Sewing Machines से बात कर रही हूँ। आपने अभी एक enquiry भेजी थी एक machine के लिए, क्या अभी बात कर सकती हूँ?
  4. Customerहां देख रही थी मुझे table top model चाहिए था.
  5. Agentजी मैम, table top model अभी showroom पर available है। इसकी price ₹8,999 है। क्या आप इस week showroom पर आकर देखना चाहेंगी?
  6. Customerहां आ सकती हूं मैं बस पहले मुझे यह बताओ क्या इसमें इसमें धागा डालने वाला option भी available है
  7. Agentजी हाँ मैम, इसमें automatic needle threader भी है, और twenty-three अलग-अलग stitching patterns भी! और सबसे अच्छी बात, अलग-अलग cards पर ₹2,000 तक का discount मिल रहा है। आप चाहें तो मैं आपके लिए एक tutorial session book कर दूँ?
  8. Customerहां sir book कर दो मैं sunday को आ जाऊंगी Sunday को मैं free हूं तो
  9. Agentजी मैम, sunday को किस time? हमारा showroom सुबह दस बजे से रात नौ बजे तक open है।
  10. Customerआप शाम के चार बजे कर दो मैं चार बजे शाम में आ जाऊंगी.
  11. AgentDone, sunday चार बजे Rohini showroom के लिए आपका एक session book कर दिया है। Confirmation मैं आपको SMS कर देती हूँ, जिसमें showroom की location भी है। क्या मैं आपकी कुछ और help कर सकती हूँ?
  12. Customerनहीं बस ठीक है thank you.
  13. AgentThank you मैम. Sunday मिलते हैं।
  14. CustomerOk.
Sales call, in Hindi
0:00 / 1:34

What the call produced

Agreed: a tutorial at the showroom, Sunday 4pm.

Three steps, and nothing to install.

No developer, nobody to hire, no ticket raised with anyone. You will hear it working before you decide anything.

  1. 1

    Write what it should say

    In plain English, the way you would explain the job to somebody new on their first day.

    Front desk agent

    The brief

    You are the front desk for a sewing machine dealer in Mumbai. Be brief and polite.1 Quote prices only from the price list.2 If somebody wants a demo, find a time that suits them and book it.

    1. 1How it sounds
    2. 2What it may say
    Price listService and warranty policyOpening hours
  2. 2

    Hear it yourself

    Talk to it in your browser before a single customer does. Change a line you do not like and hear the change on the next call.

    Test callIn your browser · 00:12

    YouAre you open on Sunday?

    AgentYes, from ten till four. Shall I book you a demo?

  3. 3

    Let it take the calls

    It answers your number and works through your list. Day, night, Sunday, festival week.

    Calls

    Today

    • Incoming, 9:04pmAnswered
    • Service due, 11 of 40Calling
    • Service due, 10 of 40Booked Thu 11am

Change a price at noon. The 12:01 call already knows.

It answers from

  • Price list
  • Service and warranty policy
  • Opening hours
  • Those are the only things it quotes.
  • Edit one, and the very next call uses it.

1You change one line12:00

Price list.docxEditingSaved at 12:00

Northwind Sewing Machines, sales and service

Price list

What we charge, for anybody answering the phone. Every price includes GST.

Machines

Table-top model: ₹8,499 ₹8,999

Heavy-duty model: ₹12,900, for leather and denim.

Both thread the needle automatically and sew twenty-three stitches.

Up to ₹2,000 off with selected cards.

Service and warranty

  • Yearly service takes about two hours and costs ₹650.
  • Every machine comes with a free tutorial session.
  • The motor is covered for one year from purchase.

2The next call says it12:01

A customer calls12:01
CustomerIs the table-top model still ₹8,499?AgentYes, the table-top model is ₹8,499.It went up this morning. It is ₹8,999 now, with the same one-year warranty.

Answered fromPrice list.docx

Calls that come in. Calls that should go out.

One agent does both, in the same words and from the same documents.

When they call you

It answers.

9:12pm
The enquiry that arrives after closing.
Sunday
The day nobody is at the desk.
1:06pm
The fifth call, while four are already talking.
Festival week
When half the team is on leave.

When you need to call them

It dials.

The list
Everyone on it, including the ones nobody got round to.
The day before
The reminder, so the slot is kept or freed in time to fill it.
After the quote
The follow-up nobody remembers to make.
Payment due
The reminder nobody enjoys making, made politely.

Choose your customers. Every one of them gets a call.

Pick them from your CRM or bring the sheet you already keep. Say what you want to find out, and read the answers back name by name, including the people nobody reached.

Your customers

Service due, Delhi · Book the yearly service

CRM 6Sheet 2
CustomerCall
  1. SM

    Sunita M.

    +91 98•• ••4521Booked Thursday 11am

    Booked
  2. IA

    Imran A.

    +91 94•• ••1187Call back on Friday

    Talked
  3. RK

    Rakesh K.

    +91 90•• ••7730No answer, trying again at six

    No answer
  4. PS

    Priya S.

    +91 97•• ••0412Busy, trying again at six

    Busy
  5. DR

    Deepak R.

    +91 99•• ••3368Booked Saturday 10:30am

    Booked
  6. FN

    Farah N.

    +91 88•• ••2094Not interested this year

    Talked
  7. HS

    Harpreet S.

    +91 98•• ••6612No answer, trying tomorrow

    No answer
  8. MJ

    Meera J.

    +91 95•• ••5047Booked Thursday 4pm

    Booked

8 customers · 3 booked · 2 talked · 2 no answer · 1 busy

Every one written down

After the call

Every call, in writing.

The recording, the transcript, what the call produced and what it cost. A dispute gets settled by reading the call, not by whose memory is louder.

Service reminderThursday, 9:02am02:48
[AUDIO FILE]
Agent Customer00:00 to 00:42 of 02:48
  1. 00:02AgentGood morning. Your machine is due for its yearly service. Shall I book it in?
  2. 00:11CustomerHow much does the service cost now?
  3. 00:15AgentIt is ₹650, and it takes about two hours.
  4. 00:26CustomerThursday morning would work.
  5. 00:31AgentThursday at eleven is free. I have put it in, and the confirmation is on its way to you.

What the call produced

Outcome
Talked
Service booked
Thursday, 11am
Added to calendar
Yes
Confirmation sent
Email
Written back to CRM
Yes
Duration
02:48
What it cost
₹₹₹

Kept with the recording, so the call can be read back months later.

It works with what you already use.

Contacts come out of your CRM and the outcomes go back in. A booking made on the call lands in your calendar, and the confirmation lands in their inbox.

Resono

Your CRM

ContactStageOutcome
Sunita M.Service dueBooked

Your calendar

NextThu
11:00Yearly serviceSunita M.

Your email

To Sunita M.

Your service is booked

Thursday at 11am. Reply to this email to change it.

Your sheet

ABC
41Sunita M.BookedThu 11:00

One agent. A version for every language your customers speak.

Write it once. Each language is a version of the same agent, answering from the same price list, so a customer in Chennai and a customer in Pune get the same answer in their own language.

Front desk agent

Written once

You are the front desk for a sewing machine dealer in Mumbai. Be brief and polite. Quote prices only from the price list. If somebody wants a demo, find a time that suits them and book it.

हिन्दीversion

2 of 8

Customer asks the price

टेबल-टॉप मॉडल ₹8,999 का है।

The table-top model is ₹8,999.

From the same price list, in every version

What it costs

Priced per call. Shown per call.

Every call is priced the moment it ends, from what it actually used, and the figure sits next to that call in your call log. You can see where the money went one conversation at a time.

Your business,
heard across India.

We are onboarding a few companies at a time, by hand. Tell us what your team says on the phone all day, and we will tell you honestly whether this is worth your time.

One of us reads every request. Or write to support@resono.co.in.

A sentence is plenty. It is the part we actually read.

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