Refund and cancellation policy

You buy credits before you use Resono. Each call uses credits when it ends, according to what that call actually used, and you can see what each call used in your call log. Prices and taxes are covered by our terms of service.

• You were charged, but the credits did not arrive. We add them, or refund the payment in full.
• You were charged twice for the same purchase. We refund the duplicate in full.
• A call failed because of a fault on our side. We return the credits that call used to your balance.
• We could not provide the service you paid for. We refund the credits you could not use.

Credits used on calls that took place are not refundable, whatever the outcome of the call, including calls nobody answered and calls reached by voicemail. Unused credits are not refundable, except in the cases above.

Write to support@resono.co.in within 7 days of the payment, with the date, the amount and the payment reference. We will reply within 2 working days.

An approved refund goes back to the way you paid, and is sent within 7 working days of approval. Your bank may take a few more days to show it.

You can stop using Resono at any time, and there is no fee for stopping. To close your account, write to support@resono.co.in. Your data is then deleted as our privacy policy describes.